Fix problems when you redeem a gift bill of fare

Google Play gift cards can be redeemed for credit in the form of Google Play balance. Y'all can use your balance to buy content on Google Play.

If you accept trouble when y'all attempt to redeem a promotion:

  • Make sure it's a Google Play gift card. Nosotros can't have other types of souvenir cards.
  • Make certain you blazon the lawmaking correctly. Don't use spaces or dashes.

Common issues with gift cards

Can't read the code on the souvenir card

First, attempt to scan your gift bill of fare:

  1. On your Android phone, open up the Google Play app Google Play.
  2. At the superlative right, tap the Contour icon.
  3. Tap Payments & subscriptions and then Redeem souvenir code.
  4. Tap Scan gift card.

If you tin can't read your code, contact our support team for help. When yous contact us, you lot demand:

  • A motion-picture show of the back of the card: The card's serial number must exist visible.
  • Your receipt: We need your proof of purchase.

Code invalid or input wrong

Start, attempt to scan your souvenir bill of fare:

  1. On your Android phone, open up the Google Play app Google Play.
  2. At the top right, tap the Profile icon.
  3. Tap Payments & subscriptions and then Redeem gift code.
  4. Tap Browse gift card.

If you can't scan your gift card, you lot can enter the lawmaking manually. Make certain you enter the code correctly. Don't use spaces or dashes when you enter the lawmaking, and check that you input the right letters.

If it still doesn't work, your souvenir bill of fare may non be activated. Gift cards bought at concrete stores must be activated by the seller when they're purchased. Google can't actuate souvenir cards on behalf of the store.

  • To check if the gift carte was activated, contact the retailer where yous purchased the card or the company who issued the code.
  • If the shop confirms the bill of fare is activated and you all the same become an error message, contact u.s.a. for help.

Code was already redeemed

If y'all become an fault that says your code was already redeemed, and so it can't be redeemed once more. The credit should appear in your Google Play balance. Acquire how to check your Google Play balance.

If you lot can't find the credit:

  • Make sure you're signed in to the same account y'all used when you redeemed the code. Acquire how to switch accounts.
  • Check that friends and family members who may take had access to the code didn't redeem information technology.

For privacy and security reasons, we can't share any information virtually the Google Business relationship where a gift card is redeemed.

Your Google Play balance reached its limit

There are limits for the total value of your Google Play balance. You can't redeem a promotion if its value puts your rest over the limit for your country.

To redeem the promotion:

  1. Spend some of your remainder.
  2. Wait 24 hours.
  3. Try to redeem the code once more.

Other gift card errors

Error Message Solution
"Couldn't redeem this code. This code tin only be used in [state/region]. Run into the Gift Menu terms of service."

Yous must be a resident of the country where the promotion is offered. Ostend the payment method matches your home country.

In some cases, you must physically be in the country or region. If you recently moved to another country, you may need to alter your Google Play state.

For more information, check the Google Play gift card and prepaid balance Terms of Service.
"We need more than info to redeem your gift menu. Send us details." To assist our squad investigate the consequence, submit this form.
"In that location is a problem with that code. Try a different one or larn more." To help our team investigate the issue, submit this form.
"Tin can't redeem your gift card due to an issue with your account." You may demand to verify and update your information. Learn how to set up bug with payments.
"We need you to verify your identity before we allow you to add together rest to your Google Play account."

Learn how to update and verify your identity and tax information.

If your identity cannot be confirmed, you may lose access to your Google Play balance.

Related resource

  • Add together to & check your Google Play remainder
  • What you tin buy with your Google Play residue
  • Your payment was declined due to an issue with your account

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